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Payments & CRM Reconciliation Specialist

XGroup Corporate Services FZE

Dubai, UAE

Full-time

Onsite

Discovered 1 weeks ago

Payments reconciliationCRM systemsPayment service providersPayment gatewaysMerchant accounts and payment walletsExcel

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Role Overview

The employer is seeking a detail-oriented Payments & CRM Reconciliation Specialist for an online trading business.

The role reconciles CRM transactions with payment service providers, wallets, merchant accounts, and related records.

Work location is in person.

Key Responsibilities

Perform daily reconciliation of all transactions recorded in the CRM.
Cross-check CRM entries against PSP wallets, merchant accounts, payment accounts, and transaction statements.
Reconcile deposits, withdrawals, refunds, chargebacks, fees, reversals, failed transactions, and other payment entries.
Identify and investigate missing, duplicate, incorrectly recorded, unmatched, or balance-discrepant transactions.
Maintain daily reports and accurate supporting documentation for audit and management purposes.
Follow up with internal teams and PSP or account managers to resolve outstanding discrepancies.
Monitor multiple PSP wallet and account balances for unusual movements or inconsistencies.
Assist with month-end reconciliation and reporting and recommend process improvements.

Daily Reconciliation Process

Review all relevant CRM transactions for the period.
Compare each CRM transaction with the corresponding PSP wallet, account, and transaction records.
Match transactions using identifiers such as transaction ID, reference number, amount, currency, date, customer, and payment status.
Flag exceptions, investigate their causes, correct authorized records, and escalate unresolved issues.
Prepare a daily summary showing overall reconciliation status and outstanding exceptions.

Requirements

Previous experience in payments reconciliation, finance operations, accounting, transaction monitoring, or a similar role.
Strong Excel or Google Sheets skills and ability to work with large transaction datasets.
Strong attention to detail, analytical and problem-solving skills, and systematic working habits.
Ability to manage multiple accounts, currencies, PSPs, and transaction sources accurately.
Ability to investigate discrepancies independently, meet daily deadlines, and maintain confidentiality.

Preferred Qualifications

Experience in online trading, fintech, payments, e-commerce, brokerage, or another high-volume transaction environment.
Experience with multiple PSPs and payment wallets.
Familiarity with CRM systems, payment databases, reconciliation tools, BI or reporting systems, or accounting software.
Advanced Excel knowledge including PivotTables, XLOOKUP or VLOOKUP, SUMIFS, conditional logic, and data validation.

Performance Measures

Performance is measured by daily reconciliation coverage, transaction-matching accuracy, unresolved discrepancy levels, and resolution speed.

Additional measures include balance accuracy, report timeliness, recurring-error prevention, and reconciliation documentation quality.

Candidate Profile

The ideal candidate is detail-oriented, methodical, analytical, and accountable.

The role requires transaction-by-transaction investigation in a high-volume online trading and payments environment.

The specialist reports to the Finance or Payments Manager and works with Operations, Finance, Compliance, Customer Support, and PSP account-management teams.