Payment Operations Project Manager

We are looking for a hands-on Project Manager who thrives on delivery and takes pride in seeing initiatives through to completion. This role is critical to EML’s global Operations team, delivering card scheme and tokenisation projects, payment operations transformation and cross functional initiatives.

You will have subject matter knowledge of the Payments industry, be detail-oriented and have a track record of delivery. Success in this role means combining structured project management —clear planning, managing risk, governance, and clear accountability—with the agility to roll up your sleeves and drive actions forward.

You will be a safe pair of hands in the Payment Operations team, supporting both large and small initiatives. From individual client delivery projects, and associated reporting, to improving our card scheme project delivery for efficiency and scale.

This role demands exceptional communication and stakeholder management skills. You will providing clarity and confidence through concise, accurate reporting and updates. What you’ll do

Manage a portfolio of complex initiatives that span one or multiple lines of business

Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one or more initiatives simultaneously

Report on project success criteria results, metrics, testing, and deployment management activities

Provide a delivery focus within the Payment Operations team, coordinating and driving completion of process improvements and transformation initiatives

Knowledge share; providing guidance and documentation to help develop the payments knowledge across the team

Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence

Prepare appropriate trackers or detailed project plans covering all phases of your projects

Procure and manage adequate resources to achieve project objectives in planned timeframes

Manage the day-to-day project activities and resources

Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues

Understand interdependencies between technology, operations, compliance, and business needs

Manage ongoing quality control and participate in quality issue resolution

Support formal/informal schedules to manage the engagement contract

Delegate tasks and responsibilities to appropriate personnel

Effectively communicate with superiors, team members, clients, and other stakeholders

Continue professional development in order to keep abreast of emerging technologies, methods, and best practices

What you’ll bring

Bachelor's Degree in appropriate field of study or equivalent work experience

3+ years of project management experience within the Payments industry, including tracking and planning projects

Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint, with experience presenting to stakeholders and / or Senior Leadership

Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross- functional environment

Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities

Experience negotiating vendor contracts

Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary

Experience in successfully leading projects and programs on-time, on-schedule. and within budget parameters

Experience leading, motivating, and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance

Experience influencing and gaining buy-in from executives, sponsors, team members, stakeholders, and peers

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.