Payment Operations Manager

Monitor that payment methods work properly, escalate issues to respective providers and teams;

Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;

Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;

Review and create backup/contingency and emergency plans;

Create monitoring guidelines and procedures for monitoring and support teams;

Report daily and weekly payment activities and issues to the Head of Operations;

Assist with the integration of new payment providers/methods;

Suggest product/flow improvements (e.g., validation fields, placeholders on forms);

Handle requests from customer support;

Test new payment methods integrations/deployments;

Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

2+ years as a billing/payments manager/support or similar role in online payments;

Confident in dealing with numbers and processing of financial/transactional information;

Advanced Excel and other MS Office software user;

Good understanding of online payments technical integrations, funnels, flows;

Experience in written and oral communication with foreign customers or partners;

Deep understanding of payment and transactional systems and services;