Payment Operations Associate, Pay Ins

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.a

At Flywire, we are transforming the way the world moves money. As a Payment Operations Associate, Pay-Ins , you will play a key role in ensuring our global payment processes run smoothly, accurately, and efficiently.

This position sits at the heart of our operations function and partners closely with Payment Operations, CMT Payouts, and Customer Support teams. You will also serve as a market subject matter expert, helping to strengthen partner relationships and continuously improve processes that support our customers worldwide.

Key Responsibilities

Accurately match incoming payments against customer payment requests

Monitor and control settlements from our payment partners

Perform foreign exchange conversions of customer funds in line with operational guidelines

Proactively follow up on unresolved processing issues to ensure timely resolution

Liaise with both internal and external cross functional stakeholders

Conduct payer KYC reviews in accordance with compliance requirements

Leverage qualitative and quantitative feedback to drive process improvements and operational excellence

Tenure: Minimum of 2 years in a similar position within the Banking and/or Payments Industry.

Education: BS/BA preferred

Language Skills: Fluency in English is required; additional languages are a plus

Professional Experience: Comfortable working in a professional office environment

Communication: Excellent written and verbal communication skills, with a natural ability to engage with customers daily

Customer Focus: Strong phone etiquette and the ability to listen, understand, and resolve complex customer requests

Process-Oriented: Ability to build and improve processes, identify inefficiencies, and proactively manage potential risks

Technical Skills: Proficient with Excel and familiar with online tools such as Google Apps, Salesforce, or similar platforms

Analytical Thinking: Strong problem-solving and analytical capabilities

Growth Mindset: Eager to learn, adapt, and continuously improve

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.