Patient Services Representative I

Greet all clinic patients, families and visitors.

Perform the check-in functions for patients which includes: Verification of patient, guarantor and subscriber demographics. Verification of insurance information by reviewing insurance card and performing real time eligibility checking. Collection of copays and past due balances.

Verification of patient, guarantor and subscriber demographics.

Verification of insurance information by reviewing insurance card and performing real time eligibility checking.

Collection of copays and past due balances.

Educate patients and families on HealthPoint services and assist with navigation of these services.

Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles.

Perform the check-out function for patients which includes: Scheduling any follow-up or future appointments. Provide patient with any applicable documents. Collect any outstanding balances that were not collected during check-in. Establish payment plans, if necessary.

Scheduling any follow-up or future appointments.

Provide patient with any applicable documents.

Collect any outstanding balances that were not collected during check-in.

Establish payment plans, if necessary.

Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR).

Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program

Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers’ schedules.

Assist with the management of complex appointment scheduling and procedure coordination.

Guide and promote the use of MyChart to patients and families.

Have a basic understanding of emergency medical situations. Be able to connect phone or in person patients to the appropriate clinical care team member for care.

Follow established written procedures for collection of cash, checks, and credit card payments.

Keep the reception work area and waiting room clean, organized, and stocked.

The Float Patient Services Representative I will work throughout various HealthPoint locations to provide coverage for shortages as well as providing additional support with other assigned duties. Responsible for monitoring and staying current on daily schedule. Must be flexible and able to adapt to multiple clinic environments and patient populations while maintaining a high level of professionalism and quality patient care.

Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.

Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.

Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.

Attending staff and in-service meetings, participating in committees and task force activities.

Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.

Other duties as assigned by supervisor.