Patient Services Representative

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards

Answer telephone promptly and in a polite and professional manner

Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases

Balances cash sheet and cash drawer in accordance with established standards

Operates a multi-line telephone console

Experience Requirements:

Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements:

High School diploma or equivalent

Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements:

Strong attention to detail and accuracy, professional attitude, reliable

Ability to handle confidential and sensitive information

Ability to communicate in an active multi-office environment

Ability to efficiently operate all job-related office equipment

Ability to follow or provide verbal and written instructions

Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds

Basic to intermediate computer operation

Mathematical and/or analytical ability for basic to intermediate problem solving

Specialty knowledge of systems relating to job function