Patient Service Representative II - Internal Medicine

Job Summary

Responsibilities

• Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.
• Schedules patient appointments timely and manages physician’s schedule according to their preferences, performs reminder calls.
• Answers the telephone, screens calls and takes messages from patients and processes as directed by MD.
• Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed.
• Verifies insurance and ensures registration and payer information is correct and current.
• Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.
• Obtain prior authorizations (radiology and/or medication) using web based applications or via phone.
• Assists patient in scheduling any follow up testing (radiology, lab, or specialist)
• Prepares correspondence to physicians and patients.
• Performs other duties as assigned

Key Qualifications & Characteristics

• High School Diploma or GED
• Strong data entry skills and ability to work with computer applications
• Organized with a strong attention to detail in a fast paced environment
• Strong and comfortable communicating with patients, peers, and physicians
• Demonstrated ability to work well both independently and with co-workers in a team
• Demonstrated ability to work with confidential information.

Perks & Benefits of Madison Medical

• Competitive PTO plan
• Health insurance, vision, & dental
• 401K employer contribution
• Life Insurance and voluntary disability insurance
• Monday through Friday clinic hours, no weekends, no holidays
• Opportunity to be a part of Milwaukee's Premier medical practice