Patient Service Representative

Greet and register patients in a friendly and service-oriented manner.

Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.

Collect and log all co-pays and fees

Answer/transfer incoming phone calls.

Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.

Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.

Coordinate with the back-office staff for timely and effective care of patients

Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.

Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.

Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.

Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.

Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.

Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.

Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations

Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues

Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service