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Patient Relationship Executive (Healthcare / Medical Services)

Trusted Doctors
Dubai, UAE
Fulltime
Entry
AED 3,000/month
2 months ago
ScalaExcel
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Job Summary

We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage customer communication primarily over the phone.

This role is crucial in ensuring a positive experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the customer journey.

The ideal candidate will have a strong background in telecalling or customer service.

Key Responsibilities

  • Make outbound calls to confirm appointments, conduct follow-ups, and gather feedback post-service.
  • Manage inbound calls and respond to queries regarding services, availability, procedures, and protocols.
  • Educate customers about available services, offerings, and solutions.
  • Update and maintain accurate records of interactions, follow-ups, and call outcomes using internal systems.
  • Collaborate with internal teams to ensure smooth scheduling and coordination.
  • Send appointment reminders, payment follow-ups, and updates via call, SMS, or email.
  • Handle concerns or complaints with empathy and escalate complex issues to the appropriate department.
  • Assist with basic administrative tasks related to customer handling, call logs, and documentation.

Desired Candidate Profile

  • Minimum 1–2 years of experience in telecalling, customer service, or coordination roles.
  • Excellent verbal communication skills in English; knowledge of regional languages is a plus.
  • Strong interpersonal skills with a customer-centric and polite approach.
  • Ability to manage high call volumes, multitask, and stay organized in a fast-paced environment.
  • Familiarity with CRM or appointment scheduling tools is a plus.
  • Proficient in MS Office and basic computer operations.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

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