indeed
Patient Relation Supervisor
home care
Al-Ayn, UAE
Full Time
Manager
Onsite
AED 4,000/month / month
3 weeks ago
Patient RelationsSupervisionCustomer ServiceComplaint ManagementCommunicationHealthcare Regulations
Free
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Patient RelationsSupervisionCustomer Service
About the Role
A Home Care Center in Al-Ayn is seeking a Patient Relations Supervisor to enhance patient experience, manage feedback and complaints, and ensure high standards of customer service.
Key Skills for This Role
Patient RelationsSupervisionCustomer ServiceComplaint ManagementCommunicationHealthcare Regulations
Responsibilities
- Supervise and support the Patient Relations team
- Manage patient complaints, concerns, and service recovery processes
- Ensure excellent patient experience and customer satisfaction
- Coordinate communication between patients, families, and healthcare staff
- Monitor patient feedback and implement improvement initiatives
- Prepare reports on patient satisfaction and service quality
- Ensure compliance with healthcare regulations and patient rights standards
Requirements
- Dedicated and experienced in patient relations
- Ability to supervise and support a team
- Experience managing patient complaints and service recovery
- Knowledge of healthcare regulations and patient rights
Full Job Posting
Job Overview
- We are seeking a dedicated and experienced Patient Relations Supervisor to join our Home Care Center team.
- The ideal candidate will be responsible for enhancing patient experience, managing patient feedback and complaints, and ensuring the highest standards of customer service and patient satisfaction.
Key Responsibilities
- Supervise and support the Patient Relations team.
- Manage patient complaints, concerns, and service recovery processes.
- Ensure excellent patient experience and customer satisfaction.
- Coordinate communication between patients, families, and healthcare staff.
- Monitor patient feedback and implement improvement initiatives.
- Prepare reports on patient satisfaction and service quality.
- Ensure compliance with healthcare regulations and patient rights standards.
Compensation
- Pay: AED4,000.00 AED5,000.00 per month.
Work Location
- Work Location: In person.
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