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Patient Relation Specialist
Clay clinic
Jeddah, KSA
Full Time
Mid
Onsite
1 months ago
Customer ServiceAppointment SchedulingSurgery CoordinationCRM SystemsMicrosoft OfficeCommunication
Free
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Customer ServiceAppointment SchedulingSurgery Coordination
About the Role
Clay Clinic seeks a Patient Relation Specialist to manage the complete patient journey from inquiry to post-treatment follow-up. The role involves call center, front desk, and surgery coordination duties.
Key Skills for This Role
Customer ServiceAppointment SchedulingSurgery CoordinationCRM SystemsMicrosoft OfficeCommunication
Responsibilities
- Provide exceptional customer service to all patients and visitors.
- Respond promptly and professionally to inquiries via phone, WhatsApp, email, social media, and walk in visits.
- Provide accurate information regarding clinic services, cosmetic procedures, pricing, packages, and promotions.
- Address patient concerns, complaints, and feedback while ensuring timely resolution.
- Handle all incoming and outgoing calls professionally.
- Convert inquiries into consultation and treatment appointments.
- Conduct follow up calls for consultations, treatments, and promotional campaigns.
- Confirm, reschedule, and cancel appointments as required.
- Follow up with missed appointments and inactive patients.
- Achieve appointment booking and conversion targets established by management.
- Welcome patients and visitors in a professional and friendly manner.
- Manage patient registration, check in, and check out processes.
Requirements
- Diploma or Bachelor's Degree in Healthcare Administration, Business Administration, Customer Service, or a related field
- Minimum 2–3 years of experience in a cosmetic clinic, aesthetic center, healthcare facility, or customer service environment
- Fluent in Arabic and English (spoken and written)
- Proficiency in Microsoft Office and Clinic Management/CRM Systems
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Sales and conversion skills
- Appointment scheduling and coordination skills
- Professional telephone etiquette
- Problem solving and conflict resolution abilities
- Organizational and multitasking skills
- Attention to detail and accuracy
Full Job Posting
Job Summary
- Call Center, Front Desk Officer & Surgery Coordinator responsible for managing the complete patient journey from initial inquiry through consultation, treatment, surgery coordination, and post treatment follow up.
- Serves as the primary point of contact for patients, ensuring exceptional patient service, efficient appointment scheduling, smooth clinic operations, accurate documentation, and effective coordination between patients, doctors, nursing staff, and other departments.
Key Responsibilities
- Provide exceptional customer service to all patients and visitors.
- Respond promptly and professionally to inquiries via phone, WhatsApp, email, social media, and walk in visits.
- Provide accurate information regarding clinic services, cosmetic procedures, dermatology treatments, pricing, packages, and promotions.
- Address patient concerns, complaints, and feedback while ensuring timely resolution.
- Maintain a positive patient experience and build long term patient relationships.
- Handle all incoming and outgoing calls professionally.
- Convert inquiries into consultation and treatment appointments.
- Conduct follow up calls for consultations, treatments, and promotional campaigns.
- Confirm, reschedule, and cancel appointments as required.
- Follow up with missed appointments and inactive patients.
- Achieve appointment booking and conversion targets established by management.
- Welcome patients and visitors in a professional and friendly manner.
Qualifications
- Diploma or Bachelor's Degree in Healthcare Administration, Business Administration, Customer Service, or a related field.
- Minimum 2–3 years of experience in a cosmetic clinic, aesthetic center, healthcare facility, or customer service environment.
- Fluent in Arabic and English (spoken and written).
- Proficiency in Microsoft Office and Clinic Management/CRM Systems.
Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Sales and conversion skills.
- Appointment scheduling and coordination skills.
- Professional telephone etiquette.
- Problem solving and conflict resolution abilities.
- Organizational and multitasking skills.
- Attention to detail and accuracy.
- Ability to work under pressure and meet targets.
- Confidentiality and professionalism.
- Teamwork and collaboration.
Salary Range
- SAR 5,000–5,500 per month (based on experience and qualifications).
Working Conditions
- Full time position.
- Working schedule: 6 days per week, as per the clinic's approved working hours and shift schedule.
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