Patient Relation Officer
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Key skills for this role
About the Role
LD Clinic is looking for a Patient Relation Officer to enhance patient experience by ensuring seamless service across all touch points. The role involves managing patient concerns, gathering feedback, coordinating with departments, and contributing to revenue growth by presenting treatment plans and promoting services.
Key Skills for This Role
Responsibilities
- Enhance overall patient experience by ensuring seamless, personalized, and responsive service across all patient touch points
- Act as a liaison between the clinic and its patients, ensuring a high level of satisfaction and loyalty
- Resolve concerns, gather feedback, and coordinate with internal departments
- Contribute to clinic revenue growth by presenting treatment plans, preparing quotations, and promoting additional services
- Handle complaint handling and resolution
- Maintain documentation, reporting, and compliance
Requirements
- Healthcare: 1 year (Preferred)
- Diploma (Preferred)
- English (Preferred)
- Arabic (Preferred)
- Ability to commute/relocate to Dubai
Full Job Posting
Job Summary
- The Patient Relation Officer is responsible for enhancing the overall patient experience by ensuring seamless, personalized, and responsive service across all patient touch points.
- This role acts as a liaison between the clinic and its patients, ensuring a high level of satisfaction and loyalty by resolving concerns, gathering feedback, coordinating with internal departments, and actively contributing to clinic revenue growth by presenting treatment plans, preparing quotations
Key Responsibilities
- Patient Experience Management
- Sales & Revenue Growth
- Complaint Handling & Resolution
- Coordination & Communication
- Patient Feedback & Service Improvement
- Documentation, Reporting & Compliance
Requirements
- Healthcare: 1 year (Preferred)
- Diploma (Preferred)
- English (Preferred)
- Arabic (Preferred)
- Ability to commute/relocate to Dubai
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