PATIENT FOOD SERVICE MANAGER

We are seeking a Patient Services Manager to lead our Patient Services Team in a fast-paced Acute Care setting in Poughkeepsie, NY. This leadership role oversees patient dining operations supporting a 362 average daily census, a bedside patient meal delivery system, and approximately $15 million in managed volume. The ideal candidate will have experience leading and developing union hourly associates while driving operational excellence, patient satisfaction, and regulatory compliance.

Establish goals and oversee the implementation of patient food service programs based on medical direction, patient population, and facility objectives.

Manage daily patient dining operations, including bedside meal delivery services, ensuring a high-quality patient experience.

Hire, direct, coach, train, and develop patient services team members, including union-represented hourly associates.

Ensure compliance with dietary restrictions, special diets, and physician-directed nutrition requirements while meeting patient preferences.

Drive patient satisfaction initiatives and ensure patient services staff contributes to achieving established satisfaction targets.

Manage departmental resources and financial performance within a $15 million managed volume operation.

Ensure compliance with federal, state, local, and accrediting agency regulations, as well as facility confidentiality, HIPAA, and patient rights policies.

Participate in and lead patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement initiatives.

Foster a culture of safety, accountability, teamwork, and continuous improvement.

Acute care hospital environment with a 362 ADC or larger.

Oversight of patient services operations with $15 million or greater managed volume.

Experience implementing and managing bedside patient meal delivery systems.

Proven success managing and developing union hourly associates while maintaining positive labor relations.

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

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Associates at Morrison Healthcare are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1564471

Morrison Healthcare

AMY S MILLER

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