Patient Experience Coordinator
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Key skills for this role
About the Role
Gentle Procedures Dubai seeks a Patient Experience Coordinator to be the first point of contact for families, managing phone calls, scheduling, and front desk operations. The role requires warmth, organization, and discretion to ensure a seamless patient experience.
Key Skills for This Role
Responsibilities
- Answer first time calls from anxious parents and make them feel welcomed
- Manage daily schedule to minimize patient wait times
- Register families, handle payments, and confirm bookings accurately
- Propose improvements to communication processes
- Support colleagues during busy periods
Requirements
- Warmth and genuine care for patients
- Strong organizational and accuracy skills
- Excellent communication skills in English (and Arabic for one role)
- Composure under pressure
- Quick learner with systems
- Discretion and confidentiality
- Team first, ownership mindset
- Experience in clinic, hotel, airline, or premium service environment preferred
Full Job Posting
About the Role
- The Patient Experience Coordinator is the voice on the phone for anxious parents, makes booking effortless, and ensures no family feels rushed or forgotten.
- Owns patient relations at the moment they matter most, working alongside the Patient Experience Lead and clinical team.
On any given day, you might
- Answer a first time call from a nervous parent and make them feel welcomed within thirty seconds.
- Manage the day's schedule so no patient waits and no colleague is caught off guard.
- Register a family, handle a payment, and confirm tomorrow's bookings accurately and calmly.
- Notice that a confirmation message could be clearer and propose a better version.
- Step in quietly to help a colleague when the morning gets busy.
What We Are Looking For
- Warmth that is real – kindness is not a customer service voice but who you are.
- Organization and accuracy as a point of pride.
- Communication with genuine polish – full professional fluency in Arabic and English for one role, English for the other.
- Composure when it is busy – pressure does not change your tone.
- Speed and confidence with systems – booking platforms, EMR, payments.
- Discretion as a default – confidentiality is a line you would never cross.
- A team first, ownership mindset – you do not say 'that is not my job'.
What This Role Offers
- A founding role – help build the front desk standard of a clinic.
- Compensation benchmarked above market.
- Training, mentorship, and a clear path to grow.
- A culture that rewards initiative.
- Medical insurance, annual leave, and benefits that meet UAE standards.
How to Apply
- Send CV to issam@gentleprocedures.ae with subject line: Patient Experience Coordinator — Your Name.
- Include current notice period in email.
- Answer the question: Tell us about a time you turned a frustrated or anxious person into someone who left grateful.
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