Patient Engagement and Health Solutions Manager
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Key skills for this role
About the Role
GSK seeks a Manager to lead patient engagement and healthcare system solutions across the Gulf region. The role designs patient support programs, affordability solutions, and care pathways, working with cross-functional teams and external stakeholders.
Key Skills for This Role
Responsibilities
- Define and implement patient engagement strategies aligned with global and regional frameworks and applicable GSK policies
- Build a deep understanding of patient needs, healthcare ecosystems and stakeholder priorities across relevant therapeutic areas
- Lead cross functional patient journey mapping to identify unmet needs, access barriers and points of patient loss along the pathway
- Translate patient insights into actionable inputs for access strategies, service design and healthcare solutions
- Identify and develop innovative healthcare system solutions to address critical access barriers and patient journey gaps
- Lead the design, implementation and optimization of patient support programs across the Gulf
- Develop and manage compliant affordability solutions in line with internal standards and external requirements
- Build strong, trust based relationships with key stakeholders across healthcare ecosystems
- Ensure all patient engagement, patient support and healthcare solution activities are fully compliant with local regulations, industry codes and GSK policies
Requirements
- Bachelor’s degree in life sciences, pharmacy, medicine, nursing or a related discipline
- 5–8 years’ relevant experience in pharmaceutical, healthcare or related sectors
- Experience in patient engagement, patient support programs, healthcare solutions or market access
- Strong understanding of Gulf healthcare systems, including patient pathways, payer dynamics and access challenges
- Experience in patient journey mapping, system level projects or cross functional initiatives is highly desirable
- Proven ability to manage complex projects and work effectively in a matrix organization
Full Job Posting
About the Role
- The Manager, Patient Engagement and Healthcare System Solutions plays a strategic role in embedding the patient perspective into healthcare systems and access solutions across the Gulf region.
- The role leads patient engagement initiatives, patient support programs and affordability solutions, identifying gaps in the patient journey and translating them into scalable, compliant healthcare system solutions.
Key Responsibilities
- Define and implement patient engagement strategies aligned with global and regional frameworks and applicable GSK policies.
- Build a deep understanding of patient needs, healthcare ecosystems and stakeholder priorities across relevant therapeutic areas.
- Lead cross functional patient journey mapping to identify unmet needs, access barriers and points of patient loss along the pathway.
- Translate patient insights into actionable inputs for access strategies, service design and healthcare solutions.
- Maintain an up to date understanding of therapeutic areas, healthcare systems and the external environment to inform agile decision making and solution design.
- Identify and develop innovative healthcare system solutions to address critical access barriers and patient journey gaps, in line with ethical and non promotional standards.
- Design and implement patient centered solutions that improve care pathways, treatment initiation and continuity of care.
- Lead the design and implementation of structured patient pathways in settings where they do not yet exist.
- Support the adoption of clinical guidance, care pathways and standard of care practices by identifying and addressing implementation barriers.
- Explore and support the integration of digital and technology enabled solutions to enhance patient access, navigation and support services.
- Apply agile and design thinking approaches to develop, test and scale patient centered solutions in complex healthcare environments.
- Provide insights on healthcare system dynamics, stakeholder behaviors and evolving access models across the Gulf.
Qualifications and Experience
- Bachelor’s degree in life sciences, pharmacy, medicine, nursing or a related discipline.
- 5–8 years’ relevant experience in pharmaceutical, healthcare or related sectors.
- Experience in patient engagement, patient support programs, healthcare solutions or market access.
- Strong understanding of Gulf healthcare systems, including patient pathways, payer dynamics and access challenges.
- Experience in patient journey mapping, system level projects or cross functional initiatives is highly desirable.
- Proven ability to manage complex projects and work effectively in a matrix organization.
Leadership Behaviors
- Demonstrates a strong patient focus, integrity and accountability, aligned with GSK values and the 'patient first' mindset.
- Thinks strategically while executing with discipline and attention to detail.
- Leads through collaboration and influence across functions and stakeholders.
- Applies innovative, solution oriented thinking to improve patient outcomes and strengthen healthcare systems.
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