Patient Engagement and Health Solutions Manager
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Key skills for this role
About the Role
GSK seeks a Manager to lead patient engagement initiatives, patient support programs, and affordability solutions across the Gulf region. The role involves patient journey mapping, developing healthcare system solutions, and ensuring compliance.
Key Skills for This Role
Responsibilities
- Define and implement patient engagement strategies aligned with global and regional frameworks
- Build deep understanding of patient needs, healthcare ecosystems and stakeholder priorities across therapeutic areas
- Lead cross functional patient journey mapping to identify unmet needs, access barriers and points of patient loss
- Translate patient insights into actionable inputs for access strategies, service design and healthcare solutions
- Identify and develop innovative healthcare system solutions to address critical access barriers and patient journey gaps
- Design and implement patient centered solutions that improve care pathways, treatment initiation and continuity of care
- Lead design, implementation and optimization of patient support programs across the Gulf
- Develop and manage compliant affordability solutions (e.g., co pay or financial support mechanisms where permitted)
- Build strong relationships with key stakeholders including healthcare professionals, institutions, patient organizations
- Collaborate cross functionally with market access, medical, commercial, compliance, finance and other teams
- Ensure all activities are fully compliant with local regulations, industry codes and GSK policies
Requirements
- Bachelor’s degree in life sciences, pharmacy, medicine, nursing or related discipline
- 5–8 years’ relevant experience in pharmaceutical, healthcare or related sectors
- Experience in patient engagement, patient support programs, healthcare solutions or market access
- Strong understanding of Gulf healthcare systems, including patient pathways, payer dynamics and access challenges
Full Job Posting
About The Role
- The Manager, Patient Engagement and Healthcare System Solutions plays a strategic role in embedding the patient perspective into healthcare systems and access solutions across the Gulf region.
- The role leads patient engagement initiatives, patient support programs and affordability solutions, identifying gaps in the patient journey and translating them into scalable, compliant healthcare system solutions.
Key Responsibilities
- Define and implement patient engagement strategies aligned with global and regional frameworks and applicable GSK policies.
- Build a deep understanding of patient needs, healthcare ecosystems and stakeholder priorities across relevant therapeutic areas.
- Lead cross functional patient journey mapping to identify unmet needs, access barriers and points of patient loss along the pathway.
- Translate patient insights into actionable inputs for access strategies, service design and healthcare solutions.
- Identify and develop innovative healthcare system solutions to address critical access barriers and patient journey gaps.
- Design and implement patient centered solutions that improve care pathways, treatment initiation and continuity of care.
- Lead the design and implementation of structured patient pathways in settings where they do not yet exist.
- Support the adoption of clinical guidance, care pathways and standard of care practices.
- Explore and support the integration of digital and technology enabled solutions to enhance patient access.
- Lead the design, implementation and optimization of patient support programs across the Gulf.
- Develop and manage compliant affordability solutions (for example, co pay or financial support mechanisms where permitted).
- Build strong, trust based relationships with key stakeholders across healthcare ecosystems.
Qualifications And Experience
- Bachelor’s degree in life sciences, pharmacy, medicine, nursing or a related discipline.
- 5–8 years’ relevant experience in pharmaceutical, healthcare or related sectors.
- Experience in patient engagement, patient support programs, healthcare solutions or market access.
- Strong understanding of Gulf healthcare systems, including patient pathways, payer dynamics and access challenges.
- Experience in patient journey mapping, system level projects or cross functional initiatives is highly desirable.
- Proven ability to manage complex projects and work effectively in a matrix organization.
Why GSK?
- GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together.
- Focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases.
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