Patient Coordinator – Healthcare (Arabic-Speaking)

Role Overview

Workplace and Employment

• The position is full-time and based in person at the medical center in Abu Dhabi.
• The role requires working throughout the medical center rather than remaining behind a reception desk.
• The schedule follows the medical center’s shift requirements.

Key Responsibilities

• Welcome patients and families, identify their needs, and guide them through their visit.
• Escort patients to waiting, consultation, or treatment areas and coordinate movement between departments.
• Monitor waiting times, communicate delays, and provide information about services, appointments, and next steps.
• Coordinate with clinical and administrative teams to prevent delays and resolve patient concerns.
• Support appointments, follow-up, recall, continuity-of-care activities, and internal referrals.
• Maintain patient-interaction records, protect confidentiality, and support patient feedback processes.

Required Qualifications and Skills

• Fluent Arabic communication skills are mandatory, along with good spoken and written English.
• At least four years of relevant experience in patient coordination, patient relations, guest relations, or a similar healthcare role is required.
• Candidates need healthcare patient-journey knowledge, strong service recovery, complaint handling, organization, and communication skills.
• Experience with healthcare information systems or patient-management platforms is required.
• Candidates must work collaboratively, manage multiple patient requirements, and maintain a calm, empathetic, professional approach.

Compensation

• Pay is AED 3,026.50 to AED 8,503.91 per month.

Performance Expectations