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Patient Coordinator — Cosmo Di Aesthetic Clinic, Dubai
COSMO DI AESTHETIC CLINIC
Dubai, UAE
Full Time
Entry
Onsite
3 weeks ago
Client CommunicationSalesMultitaskingOrganizationBooking SystemsInventory Control
Free
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Client CommunicationSalesMultitasking
About the Role
Cosmo Di Aesthetic Clinic in Dubai seeks a Patient Coordinator to own the client experience and manage daily clinic operations. Responsibilities include client communication, booking management, and operational coordination.
Key Skills for This Role
Client CommunicationSalesMultitaskingOrganizationBooking SystemsInventory Control
Responsibilities
- Handle all client messages across WhatsApp, Instagram and other channels in clear, professional English
- Respond to inquiries, answer questions, and convert chats into booked appointments
- Explain clinic's approach and treatments, guide clients to the right first step
- Follow up with clients for repeat visits and re engage inactive clients
- Manage booking calendar and appointment confirmations
- Track and confirm next day appointments, follow up on unconfirmed ones
- Welcome clients on arrival and manage full visit from check in to check out
- Coordinate with specialists on client arrivals, room readiness, timing and flow
- Maintain clinic cleanliness, stock and supplies, inventory control
- Handle daily payments, petty cash and end of day reconciliation
- Perform opening and closing routines
- Prepare regular reports on bookings, sales and client metrics
Requirements
- Excellent written and spoken English
- Excellent communication and people skills with a service oriented mindset
- Sales sensitivity to convert interest into bookings
- Ability to multitask and stay organized
- Willingness to learn quickly and adapt
- Reliable and attentive to detail
- Experience in a premium client facing service
- Comfortable with booking systems and messaging tools
Full Job Posting
About the Role
- Cosmo Di is a premium aesthetic clinic in Dubai seeking a Patient Coordinator to own the client experience and keep the clinic running day to day.
- This is not a front desk 'greet and seat' role; the workload is real and varied.
Responsibilities
- Handle all client messages across WhatsApp, Instagram and other channels in clear, professional English.
- Respond to inquiries fully and on time, answer questions, and convert chats into booked appointments.
- Explain the clinic's approach and treatments, and guide clients to the right first step.
- Follow up with clients to bring them back for repeat visits, and re engage clients who haven't been in for a while.
- Manage the booking calendar and appointment confirmations.
- Track and confirm next day appointments, follow up on unconfirmed ones.
- Welcome clients on arrival and manage the full visit from check in to check out.
- Coordinate with specialists throughout the day — client arrivals, room readiness, timing and flow between treatments.
- Keep the clinic in order: cleanliness standards, stock and supplies, inventory control.
- Handle daily payments, petty cash and end of day reconciliation.
- Opening and closing routines.
- Prepare regular reports on bookings, sales and client metrics.
Requirements
- Excellent written and spoken English.
- Excellent communication and people skills, with a service oriented mindset.
- Sales sensitivity — able to convert interest into bookings.
- Ability to multitask and stay organised across many parallel tasks without dropping any.
- Willingness and ability to learn quickly and adapt.
- Reliable and attentive to detail.
- Experience in a premium client facing service is required; experience in an aesthetic clinic, beauty or hospitality is a plus.
- Comfortable with booking systems and messaging tools.
What We Offer
- Competitive salary, discussed individually based on experience.
- Clear growth path — the role can develop into a Clinic Supervisor position.
- Employment visa and medical insurance.
- A premium working environment and a small, focused team.
Schedule
- Full time, on site in Dubai. 5 days a week, 2 days off.
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