Patient Coordinator — Cosmo Di Aesthetic Clinic, Dubai

Role Overview

Client Communication and Conversion

• Handle client messages across WhatsApp, Instagram, and other channels in clear, professional English.
• Respond to inquiries, answer questions, and convert conversations into booked appointments.
• Explain the clinic's approach and treatments and guide clients to the appropriate first step.
• Follow up with clients for repeat visits and re-engage clients who have not visited recently.

Bookings and Client Journey

• Manage the booking calendar and appointment confirmations.
• Track and confirm next-day appointments and follow up on unconfirmed appointments.
• Welcome clients and manage the full visit from check-in through check-out.

Clinic Operations

• Coordinate client arrivals, room readiness, treatment timing, and workflow with specialists.
• Maintain clinic cleanliness standards, stock, supplies, and inventory control.
• Handle daily payments, petty cash, and end-of-day reconciliation.
• Complete opening and closing routines.
• Prepare regular reports on bookings, sales, and client metrics.
• Coordinate with suppliers and external contractors at the operational level.
• Maintain client records and consents and protect confidential client information.

Requirements

• Excellent written and spoken English and strong communication and people skills.
• Ability to convert client interest into bookings.
• Ability to multitask and stay organized across many parallel tasks.
• High Excel skills.
• Willingness and ability to learn quickly and adapt.
• Reliability and attention to detail.
• Experience in a premium client-facing service environment is required.
• Aesthetic clinic, beauty, or hospitality experience is a plus.
• Comfort with booking systems and messaging tools.

Schedule and Workplace

• Full-time, on-site work in Dubai, five days per week with two days off.

What the Clinic Offers

• Competitive salary discussed individually based on experience.
• Clear growth path with potential development into a Clinic Supervisor position.
• Employment visa, medical insurance, and a premium working environment.