Patient Coordinator
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Key skills for this role
About the Role
Dynamic is hiring a Female Arabic Patient Coordinator to join their team in Abu Dhabi. The role involves maintaining a positive patient experience, responding to inquiries, processing orders, and managing a team of junior representatives.
Key Skills for This Role
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward patients at all times
- Respond promptly to patient inquiries
- Communicate with patients through various channels
- Acknowledge and resolve patient complaints
- Process orders, forms, applications, and requests
- Keep records of patient interactions, transactions, comments, and complaints
- Manage a team of junior customer service representatives
- Ensure patient satisfaction and provide professional customer support
Requirements
- Bachelor's Degree
- Fluency in English
- Arabic language proficiency
- Healthcare experience: 1 year
- Patient Coordinator experience: 1 year
- Ability to commute/relocate to Abu Dhabi
Full Job Posting
Job Overview
- We are hiring a smart and energetic Female Arabic Patient Coordinator to join our team.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward patients at all times.
- Responding promptly to patients inquiries.
- Communicating with patients through various channels.
- Acknowledging and resolving patients' complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of patients, or clients interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure patient satisfaction and provide professional customer support.
- Contacting potential or existing customers to inform them about a product or service using scripts
Skills
- Bachelor Degree.
- Ability to stay calm when clients are stressed or upset.
- Skillful using computers.
- Experience working with customer support.
- Fluency in English is a must.
- Healthcare: 1 years (Required)
- Freshers are also welcome.
Compensation
- Pay: Up to AED6,000.00 per month
Additional Information
- Job Type: Full time
- Ability to commute/relocate: Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
- Application Question(s): Are you available to join immediately? Do you have your own visa?
- Experience: Patient Coordinator: 1 year (Required)
- Language: Arabic (Required)
- Work Location: In person
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