Patient Contact Center Representative (Remote)

The expected pay range for this position is $18.00 to $20.00 per hour.

Actual compensation within the range is determined by factors including experience and skills.

RxAnte and Mosaic Pharmacy Service offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.

Highlights include:

• Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
• A Health Savings Account with company contributions
• A 401(k) retirement plan with an employer match
• Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
• An Employee Assistance Program and a benefits Customer Advocate service
• Paid time off and paid company holidays
• Company-provided equipment
• Support for professional development and training

RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses.

We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process.

Offers of employment are always issued through our formal HR process, never via messaging apps.

• At least 1 year of contact center, patient-facing provider office, or customer service experience.
• Proven ability to manage a high volume of calls while consistently meeting performance targets.
• Strong, conversational communication style with the ability to build rapport and handle patient interactions with professionalism and empathy.
• Exceptional attention to detail and accurate data entry for clear, compliant documentation.
• Comfort following standardized scripts to ensure clarity, consistency, and compliance.
• Proficiency in Microsoft Outlook and Teams, with the ability to learn new software systems quickly.
• Familiarity with healthcare compliance, including HIPAA.
• Ability to work independently from a dedicated, distraction-free home office and handle continuous calls throughout the workday.
• Reliable home internet of at least 100 Mbps with wired ethernet access. Mosaic provides the computer equipment; you provide your own workspace furniture and a secure, quiet space. Applicants within 30 miles of Sterling, Virginia may be asked to come on site for training or technology support.
• Availability to work assigned shifts Monday through Friday between 8:00 a.m. and 7:30 p.m. Eastern, plus Saturday 9:00 a.m. to 2:00 p.m. Schedule assigned upon hire.
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

• Prior experience with CRM systems and enrollment communications.
• Pharmacy experience.
• Bilingual English and Spanish.

Conditions of Employment

All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.