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Patient Care Coordinator
Minimally Invasive Vascular
St Augustine, UAE
Full Time
Mid
Onsite
4 weeks ago
Patient SchedulingInsurance VerificationCustomer ServiceEMR SystemsMicrosoft OfficeMedical Terminology
Free
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Patient SchedulingInsurance VerificationCustomer Service
About the Role
Minimally Invasive Vascular seeks a professional Patient Care Coordinator to serve as the first point of contact for patients in a specialty medical practice. Responsibilities include front office operations, patient scheduling, insurance verification, and coordination with referring providers.
Key Skills for This Role
Patient SchedulingInsurance VerificationCustomer ServiceEMR SystemsMicrosoft OfficeMedical Terminology
Responsibilities
- Welcome patients and provide a positive, professional first impression
- Answer incoming phone calls and assist patients with scheduling and questions
- Schedule consultations, procedures, ultrasounds, and follow up appointments
- Verify insurance benefits and eligibility
- Obtain prior authorizations and referrals as required
- Communicate with referring physician offices and facilities
- Maintain accurate documentation within the EMR and practice management systems
Requirements
- Minimum 2 years of medical office experience preferred
- Experience with insurance verification and authorizations strongly preferred
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Proficiency with computers, EMRs, Microsoft Office, and general office software
- Reliable transportation and willingness to travel occasionally between St. Augustine and Jacksonville
Full Job Posting
Position Summary
- The Patient Care Coordinator is responsible for front office operations including patient scheduling, insurance verification, authorizations, registration, and communication with referring providers.
- The ideal candidate is dependable, detail oriented, and enjoys helping patients navigate their healthcare journey.
- This position is based primarily in our St. Augustine office, with occasional coverage and support in our Jacksonville location.
Patient Experience & Front Office Coordination
- Welcome patients and provide a positive, professional first impression
- Answer incoming phone calls and assist patients with scheduling and questions
- Schedule consultations, procedures, ultrasounds, and follow up appointments
- Confirm appointments and maintain provider schedules
- Coordinate patient transportation when needed
- Collect and update patient demographics, insurance information, and required forms
- Ensure patient charts are prepared and complete prior to appointments
Insurance & Administrative Support
- Verify insurance benefits and eligibility
- Obtain prior authorizations and referrals as required
- Communicate with insurance companies regarding coverage and approvals
- Assist with claim follow up, denials, and appeals as needed
- Maintain accurate documentation within the EMR and practice management systems
- Scan and upload records, reports, and outside documentation
Provider & Referral Coordination
- Communicate with referring physician offices and facilities
- Obtain medical records, imaging, and laboratory results
- Coordinate pre procedure requirements and patient instructions
- Ensure continuity of care between patients, providers, and referral sources
Qualifications
- Minimum 2 years of medical office experience preferred
- Experience with insurance verification and authorizations strongly preferred
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Ability to work independently and as part of a team
- Proficiency with computers, EMRs, Microsoft Office, and general office software
- Reliable transportation and willingness to travel occasionally between St. Augustine and Jacksonville
What We Offer
- Competitive compensation based on experience
- Health benefits
- Paid time off and paid holidays
- Supportive team environment
- Opportunity to grow with a rapidly expanding specialty medical practice
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