Patient Care Coordinator-Operations Management

The Patient Care Coordinator serves as the patient’s named clinical key worker throughout the care pathway, from receipt of referral through treatment, follow-up, survivorship, or transition to palliative and supportive care.

The role provides specialist nursing assessment, care coordination, patient and family education, symptom and risk screening, clinical triage, proactive follow-up, and timely escalation in collaboration with the responsible consultant, multidisciplinary team, and relevant support services.

The Patient Care Coordinator coordinates the patient’s end-to-end clinical pathway and works across organizational and professional boundaries to promote continuity, safety, and timely access to care.

The role maintains regular contact with the patient and family, coordinates investigations and appointments, reviews outstanding actions, supports shared decision-making, and ensures that changes in clinical status or pathway delays are communicated promptly to the accountable clinical team.

Acting as the primary liaison for patients and families, the Care Coordinator facilitates access to a wide range of support services, including Finance and Insurance, Socio - Psycho and Counselling, Social Work, Nutrition, Rehabilitation, Palliative Care, and other allied health services as appropriate.

The role ensures that patients and caregivers are not required to navigate complex healthcare processes independently and receive timely guidance, reassurance, and support.

The Patient Care Coordinator is a registered nursing role with responsibility for specialist assessment, care planning, clinical triage, symptom and toxicity screening within competence, patient education, care coordination, and escalation.

Diagnosis, prescribing, and medical treatment decisions remain with the responsible medical practitioner and authorized multidisciplinary team members.

The postholder practices within professional scope, approved competencies, organizational policies, and applicable regulatory requirements, and escalates any deterioration, safeguarding concern, complex symptom, or uncertainty without delay.

The role contributes to delivering a personalized, coordinated, and compassionate care experience that improves patient satisfaction, enhances access to supportive services, minimizes delays in care, and supports the achievement of organizational quality and patient experience objectives.

The role directly supports the performance of the institute’s and flagship program and the achievement of institute-level and executive performance commitments, through the KPIs and pathway data it owns.