indeed
Patient Care Coordinator
Napoli 1889
Dubai, UAE
Part Time
Mid
Onsite
2 weeks ago
Lead ManagementCold CallingCRMWhatsApp BusinessMS OfficePatient Education
Free
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Lead ManagementCold CallingCRM
About the Role
Napoli 1889 seeks a motivated Patient Care Coordinator to manage client communications, convert leads into consultations, and educate patients on hair restoration treatments. Requires 2+ years in a healthcare sales or patient coordinator role, fluency in English and Arabic, and strong CRM skills.
Key Skills for This Role
Lead ManagementCold CallingCRMWhatsApp BusinessMS OfficePatient Education
Responsibilities
- Respond promptly to all inbound leads from social media, website enquiries, walk ins, and referrals
- Conduct structured outbound cold calls to prospects and re engage warm leads
- Follow up with post consultation clients and existing clients to check progress and identify upsell opportunities
- Clearly explain treatment options including LLLT laser caps, minoxidil, PRP, Dutasteride mesotherapy, and genetic/DNA testing packages
- Maintain accurate records in the clinic CRM and provide weekly summary reports
Requirements
- Minimum 2 years of experience in a patient coordinator, medical receptionist, or healthcare sales role
- Excellent spoken and written communication in English and Arabic
- Proven experience handling inbound and outbound calls in a medical or wellness setting
- Strong organisational skills and attention to follow up discipline
- Proficiency in WhatsApp Business, CRM tools, and basic MS Office or Google Sheets
Full Job Posting
Role Overview
- We are looking for a motivated, articulate, and empathetic Patient Coordinator to be the first point of contact for all inbound and outbound client communications.
- This is a revenue generating role as much as a service role.
Key Responsibilities
- Respond promptly to all inbound leads from social media, website enquiries, walk ins, and referrals (target: within 30 minutes during business hours)
- Qualify leads by understanding the client's hair loss stage, history, and treatment goals
- Book consultation appointments and send confirmation communications via WhatsApp, SMS, or email
- Conduct structured outbound cold calls to prospects generated from marketing campaigns and organic channels
- Re engage warm leads who have previously shown interest but not yet converted
- Follow up with post consultation clients who have not yet committed to a treatment plan
- Contact existing clients at defined intervals to check progress, reinforce adherence, and identify upsell or cross sell opportunities
- Coordinate recall reminders for PRP sessions, LLLT check ins, and annual DNA/genetic reviews
- Clearly explain treatment options including LLLT laser caps, minoxidil, PRP, Dutasteride mesotherapy, and genetic/DNA testing packages
- Help clients understand their hair loss stage and why the recommended treatment plan is appropriate for them
- Translate complex medical information into simple, reassuring language — in both English and Arabic
- Maintain accurate and up to date records in the clinic CRM (lead source, stage, call notes, follow up dates)
Required Qualifications & Skills
- Minimum 2 years of experience in a patient coordinator, medical receptionist, or healthcare sales role
- Excellent spoken and written communication in English and Arabic (mandatory)
- Proven experience handling inbound and outbound calls in a medical or wellness setting
- Confident, warm telephone manner with the ability to handle objections professionally
- Strong organisational skills and attention to follow up discipline
- Proficiency in WhatsApp Business, CRM tools, and basic MS Office or Google Sheets
Preferred
- Prior experience in aesthetics, dermatology, or hair restoration
- Familiarity with DHA patient communication standards
- Understanding of hair loss conditions and non surgical or surgical treatment options
What We Offer
- Base salary + performance based incentive tied to consultation bookings and conversions
- Full product and protocol training provided by the medical team
- A high growth environment within a distinctive medical brand
- Opportunity to grow into a senior patient relations or clinic operations role
Work Location
- In person
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