Patient Administration Manager

Main Purpose of Job

Key Responsibility Areas

• Lead and manage the team efficiently and effectively.
• Monitor and manage Revenue Cycle Management governance for compliance with regulatory, legislative, and internal processes and practices.
• Provide management guidance to front-office, case management, and revenue cycle functions.
• Provide effective and efficient operational management to areas within scope of responsibility.
• Review PLP reports and discuss them with relevant stakeholders to monitor doctor performance.
• Oversee the effectiveness of all client services.

Required Education

• A relevant bachelor’s degree in commerce, health, or hospitality-related fields is essential.

Required Experience

• At least 3–5 years of management experience in a similar position is essential.
• Experience with Revenue Cycle Management in the healthcare industry, including relevant financial functions, is desired.
• Experience in patient service delivery is desired.

Required Job Skills and Knowledge

• Knowledge of budgeting, financial planning, and financial management principles.
• Computer literacy and proficiency in Microsoft Office applications.
• Knowledge of contract and service-level agreement management.
• Knowledge of DRGs and related case management.
• Experience delivering complex patient or customer-focused services across multiple service points.
• Knowledge of financial statements and reporting.
• Knowledge of financial systems including SAP and HIS.
• Intermediate knowledge and experience of hospital and clinic operations and Revenue Cycle Management processes and systems.
• Knowledge of risk management principles, systems, and best practice.