Patient Admin Executive

Responsibilities

• Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
• Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
• Appointment management including no-shows, rescheduling of patients and confirmations.
• Register new patients and ensure the records of current patients are up to date.
• Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
• Provide claim forms in case the patient wants to claim reimbursement.
• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
• Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Check emails daily, ensuring you respond to queries in a timely manner.
• Ensure operations are carried out uniformly according to the hospital policies and procedures.
• Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Participate in the Hospital training programs.
• Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
• Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
• Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.