PATIENT ACCESS ADVISOR

Oneida Health is actively seeking a dedicated Patient Access Advisor to join our team for night shifts (3pm – 11pm) on the Hospital's Switchboard and Main Registration desk.

This pivotal role involves coordinating, prioritizing, and completing front-end patient registration activities, ranging from pre-registration to patient discharge.

The ideal candidate will possess exceptional communication and computer skills, ensuring accurate and efficient patient record management.

This position includes scheduled hours every other weekend.

• Collect detailed information for the patient record.
• Demonstrate care and concern when interacting with and informing customers.
• Protect confidentiality/privacy and avoid gossip in verbal, written, and electronic forms of communication or information sharing.
• Demonstrate friendliness when greeting all customers.
• Provide helpful assistance in anticipating and responding to the needs of customers (e.g., escorting, directing, and/or answering questions).
• Express ideas clearly, concisely, and respectfully in written and verbal formats.
• Demonstrate effective communication.
• Communicate identified issues and concerns in a constructive manner and participate in generating ideas and solutions for improvements.
• Respond in a timely and appropriate way to verbal and written requests.