Patch Manager - North Yorkshire

Responsible and accountable for the health, safety and wellbeing of your team – includes response to any out of hours duty of care escalations.

Accountable for the delivery of all engineering work across a given patch, balancing resources across maintenance/repair, installation and regulatory compliance commitments.

Accountable for the service performance of all exchanges, radio stations and data centres within your given patch (Measured by KPI/SLA success).

Single point of contact for multiple delivery programmes, supporting the delivery of network build activity on key programmes such as Fibre Cities, Optical/Ethernet services & 5g etc.

Required to be available/contactable Out of Hours as first line escalation (or ensure appropriate cover is available by exception) in the event of service incidents.

Performing the role of forward control point manager (assessing and directing actions necessary for service restoration) during major incidents.

Responsible for your patch finances; an operating budget including total labour cost/overtime, consumables, travel/expenses, training, vehicles & more.

Accountable for the physical state of the operational equipment in the buildings within their area – Managing key stakeholders in this space to ensure any building fabric risks and issues are followed to conclusion.

Accountable as first point of contact for all escalations/complaints pertaining to exchange, radio or relevant data centre networks.

Management of complex monthly delivery plans, engaging, motivating, and mobilising your team around the plan to prioritise and ensure customer commitments are met/key programmes delivered.

Supporting the field performance optimisation team, ensuring team members have the right tools, equipment and training to perform as effectively as possible.

Support the delivery of change programmes through collaboration, communication and engagement between team members and transformation project teams.

Supporting change deployment with team members, helping deliver and realise transformation projects.

Responsible for all aspects of waste, fuel and emissions auditing (ISO14001) for all sites within your given patch.

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

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