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Partnerships Manager - Merchant Partnerships & Loyalty
Outsized
Doha, QAT
Contract
Senior
6 days ago
Merchant PartnershipsLoyalty ProgramsCard Product ManagementPrepaid CardsDigital PaymentsNegotiation
Free
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Merchant PartnershipsLoyalty ProgramsCard Product Management
About the Role
Outsized is seeking a Partnership Manager for a global payments firm project with a leading bank in Qatar. The role involves accelerating merchant ecosystem expansion, developing cardholder offers, and managing the end-to-end merchant partnership lifecycle.
Key Skills for This Role
Merchant PartnershipsLoyalty ProgramsCard Product ManagementPrepaid CardsDigital PaymentsNegotiation
Responsibilities
- Support the bank’s Loyalty and Cards function by accelerating merchant ecosystem expansion and developing commercially impactful cardholder offers
- Manage the end to end merchant partnership lifecycle, including sourcing, onboarding, relationship management, offer design, commercial negotiation, performance analysis, and ongoing optimisation
- Drive all prepaid card launch workstreams including regulatory submissions, BIN setup, scheme onboarding, card profiling, KYC/AML flow design, limit configuration, testing, and go live readiness
- Define the prepaid card customer value proposition (features, pricing, rewards, digital wallet integration)
- Monitor portfolio performance across activation rates, average load/spend, revenue per active card, churn, and fraud; manage the prepaid card P&L
- Serve as the central product contact across the client's technology, operations, risk, finance, marketing, and platform teams
- Prepare monthly performance dashboards and insight packs for senior stakeholders
Requirements
- 6–8 years in card product management, prepaid/digital payments, or fintech
- At least 3 years focused on card issuing or prepaid product lifecycle in the UAE/GCC
- Full lifecycle experience of prepaid card product management
- Understanding of card issuing operations: settlement, scheme pricing, card profiling, limit management, fraud/chargeback processes
- Knowledge of digital wallet integration (Apple Pay, Google Pay, Samsung Pay) and tokenization
- Experience with customer segmentation, CVP design, and rewards/loyalty program mechanics
- Familiarity with UAE Central Bank regulations for prepaid card issuance and stored value facilities
- Strong stakeholder management across business and technical teams
- Excellent communication and presentation skills
- Analytical mindset with a data driven approach
Full Job Posting
Who are we?
- Outsized is a high growth, well funded disruptor in the fast evolving talent economy.
- We focus on full time contracts (remote or onsite), typically between 1–12 months.
- We help our talent upskill so they have better chances of landing their dream projects and charging fair rates.
- Outsized members also have access to an exclusive Community where they can connect with peers and experts, take part in live events, and find project collaborators.
Who are we looking for?
- Our client, a Global Payments Firm, is currently carrying out a project for a leading bank in Qatar.
- To support with this, our client is looking to onboard a Partnership Manager – Merchant Partnerships & Loyalty to join their team.
- This individual will be required to support the bank’s Loyalty and Cards function by accelerating merchant ecosystem expansion and developing commercially impactful cardholder offers.
- They will manage the end to end merchant partnership lifecycle, including sourcing, onboarding, relationship management, offer design, commercial negotiation, performance analysis, and ongoing optimisation.
Roles and Responsibilities
- Product Launch Execution (~40%): Drive all prepaid card launch workstreams including UAE Central Bank regulatory submissions, BIN setup, scheme onboarding ([card scheme]/Visa), card profiling, KYC/AML flow design, limit configuration, testing, and go live readiness.
- CVP Design & Commercialization (~25%): Define the prepaid card customer value proposition (features, pricing, rewards, digital wallet integration Apple Pay, Google Pay, Samsung Pay), ensuring alignment with the platform's existing user base and the client's broader retail strategy.
- Portfolio Management & P&L Oversight (~20%): Monitor portfolio performance across activation rates, average load/spend, revenue per active card, churn, and fraud; manage the prepaid card P&L (interchange, fees, funding costs, scheme fees) and recommend actions to improve profitability.
- Cross Functional Coordination (~10%): Serve as the central product contact across the client's technology, operations, risk, finance, marketing, and platform teams, as well as external scheme partners and processors.
- Reporting & Governance (~5%): Prepare monthly performance dashboards and insight packs for senior stakeholders; support steering committees by tracking milestones, risks, and issue resolution.
- Own the end to end prepaid card product lifecycle from CVP design, BIN setup, and scheme onboarding through configuration, UAT, pilot launch, full commercialization, and ongoing optimization ensuring all launch dependencies (card profiles, limits, KYC/AML flows, settlement, fee structures) are del
- Translate the agreed CVP into clear business requirements, product features, pricing models, and servicing models tailored to the platform's core user segments (parents, schools/institutions, students), ensuring the prepaid card complements existing payment methods (credit/debit cards, Apple Pay, Go
- Design and execute customer acquisition and activation strategies for the prepaid card across the client's digital and branch channels, building onboarding and first 90 day journeys that maximize activation, first load, and early usage while reducing drop off and time to first transaction.
- Manage prepaid card portfolio performance and P&L, monitoring KPIs (active rate, average load/spend, revenue per active, ENR, churn, fraud rate) and recommending data driven actions to improve profitability and sustainability; review P&L lines including interchange, fees, funding costs, and scheme f
- Continuously enhance the prepaid CVP based on customer feedback, competitor benchmarking, and performance analytics identifying opportunities for segment specific propositions (e.g., school fee linked prepaid, youth/student prepaid, institutional prepaid) and integrating with the platform's existin
- Coordinate with scheme partners on scheme pricing, mandates, certifications, and compliance activities; support internal teams on any required scheme certifications and maintain alignment with card network rules and regulations.
- Act as a product owner in the squad to provide requirement inputs, resolutions to the issues, and to represent Business.
Knowledge & Experience
- 6–8 years in card product management, prepaid/digital payments, or fintech with at least 3 years focused on card issuing or prepaid product lifecycle in the UAE/GCC
- Full lifecycle experience of prepaid card product management ideation, regulatory approval, CVP design, BIN setup, scheme onboarding, launch, scaling, and optimization
- Understanding of card issuing operations: settlement, scheme pricing (interchange, assessment fees), card profiling, limit management, and fraud/chargeback processes
- Knowledge of digital wallet integration (Apple Pay, Google Pay, Samsung Pay) and tokenization
- Experience with customer segmentation, CVP design, and rewards/loyalty program mechanics
- Familiarity with UAE Central Bank regulations for prepaid card issuance and stored value facilities
- Exposure to education technology (EdTech) or consumer payment platforms is a plus given the platform's positioning
- Card management platforms (e.g., TSYS Prime, PowerCARD, Way4, Marqeta, or similar issuer processor platforms)
- Fraud management tools: Falcon, PRM, etc.
- Data analytics tools: SQL, Power BI, Tableau, or equivalent for portfolio analytics and reporting
- Product management tools: Jira, Confluence, or similar for backlog management and agile delivery
- Scheme portals and tools: card scheme portal / Visa Online for BIN management, scheme compliance, and mandate tracking
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