Partnership Success Manager

Learn and become an expert in Murmuration’s full suite of product offerings, including Organizer, related third-party tools, and data;

Develop an in-depth understanding of Murmuration’s partners and their work to deliver tailored support that meet their specific goals and programmatic needs;

Manage a portfolio of Murmuration partners by:

Implementing an onboarding plan for each new Partner and maintaining existing plans for current partners;

Working to diagnose and troubleshoot technical and non-technical issues quickly, at times, in collaboration with internal teams;

Developing and informing a support plan for each dedicated Partner;

Developing and maintaining online support documentation and help resources;

Operating as the primary point of contact between Murmuration’s partners throughout their time using the platform;

Managing weekly or bi-weekly meetings with campaign partners, as well managing an internal pod to help support your Partner portfolio;

Facilitating trainings from organization members to partners on how to use Murmuration’s full product offering;

Identifying additional project-based opportunities to collaborate and support partner organizations with our broader suite of on-demand products and services; and

Managing a portfolio of both Campaign and Organizer service-level partners.

Lead cross-functional bodies of work to ensure timely delivery of services to campaign partners;

Maintain a process/system for collecting Partner feedback, specifically related to partners’ use of the tool for evaluation and action; and

Develop best practices resources to ensure partners continue to derive maximum value from our tool.

Past experience with Salesforce and/or political data software (e.g., NGP VAN, NationBuilder, PDI);

Experience working with diverse organizations and individuals;

Proven track record of successful team and/or cross-functional project management; and/or

Experience working with data-driven organizations.

Talented Partnership Success Managers come from all walks of life and career. If you are passionate about civic engagement and technology, please apply, even if you do not check every box!

We work hard to create a culture of care to ensure that our staff are best equipped to lead happy, healthy, and balanced lives. To that end, we offer a comprehensive benefits package which includes:

Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;

Retirement benefits with a 5% employer match;

A flexible unlimited PTO plan;

Generous paid parental leave;

Pre-tax commuter benefits;

A company laptop;

A flexible remote work environment;

A home office setup stipend for all new employees;

Monthly reimbursement for remote work expenses;

A yearly professional development fund;

Mental health and wellness benefits through Calm and Better Help;

Yearly in-person staff retreats; and

A welcoming culture that celebrates diversity, equity, inclusion, and belonging.

At Murmuration, we believe a vibrant, representative democracy depends on the inclusion of diverse voices, lived experiences, and perspectives. The best ideas don’t come from a single person or ideology — they emerge at the intersection of different backgrounds, identities, and viewpoints. We are proud of our commitment to building an organization and culture shaped by respect, empathy, and collaboration, where our team’s diversity fuels innovation, civic engagement, and meaningful change. We welcome new colleagues who will help us nurture this collective effort. Join us.

Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.

Note: Murmuration is two organizations working together to pursue our mission of amplifying the power of civic engagement: Murmuration Research Institute, a 501(c)(3) that conducts research to identify, design, and create the data, tools, and insights that build healthier and more equitable communities; and Murmuration, Inc., a 501(c)(4) that supports organizations working across the country on the nation’s most challenging issues with access to data, tools, and research that build healthier and more equitable communities.