ashby
Partnership Manager
Serve Robotics
Miami, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 100000-115000 yearly / year
Discovered 1 weeks ago
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Role Overview
The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes. This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact.
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Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes. This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact.
JOB DUTIES
- Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health
- Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor
- Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction
- Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes
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