Partnership & Growth Associate

Audit subscription billing on your accounts to prevent revenue leakage

Monitor involuntary churn signals (failed and declined charges) and drive resolution within 24 hours

Reconcile the billing platform against internal records so MRR reporting is accurate

Verify plan changes (upgrades, downgrades, cancellations) are executed correctly before a customer notices an error

Surface systemic billing patterns to your Manager rather than fixing the same problem repeatedly

Provide day-to-day support on larger accounts held by senior colleagues: routine maintenance, data updates, configuration changes, and low-complexity requests

Absorb repeatable work so senior capacity stays on new business and strategic pursuits

Create and maintain customer-facing Knowledge Base and self-service content that drives adoption and reduces inbound volume

Verify release notes for accuracy and customer clarity before publication

Support go-to-market materials and campaign content for upsell and cross-sell motions

Support trade shows and events: booth materials, collateral, demo environment readiness, on-site coordination, and lead capture with follow-up

Keep CRM records complete and current, with a scheduled next action on every open opportunity

Log activity accurately, because your forecast and your credit both depend on it

Any discount request, however small

Any at-risk account signal, immediately

Billing discrepancies above defined thresholds

Growth opportunities in your accounts that need a Manager or Director, routed with full context

Requests for non-standard contract terms, service commitments, or SLAs

Associate is the first rung of a four-tier track. Typical progression to Partnership & Growth Specialist takes 12 to 24 months.

Two consecutive quarters at or above quota

Clean, independent ownership of your named accounts

Ability to run discovery unsupervised

Evidence you have informally coached at least one peer

Compensation and logistics

On-target earnings: $130k CAD (base ~$50-70k plus variable). Variable is tied to closed-won new business. When our MD or CCO leads the close on an enterprise deal, you share in the win for the pipeline you built and advanced

Full benefits

Remote within Canada, with working hours that overlap Eastern Time, where most of our team sits.

Some travel expected, predominantly within North America

ServiceCentral is an equal-opportunity employer. We hire on merit and welcome applicants of every background.