Partner Technical Lead -Middle East

Position overview

Technical operations and integration

• Lead integration readiness across satellite RAN, core, gateway, and BPMS domains.
• Validate interface behaviour, interoperability, configuration flows, and KPIs across partner environments.
• Oversee partner onboarding, interoperability testing, and pre-launch technical readiness.

Alignment and issue resolution

• Coordinate engineering, service assurance, operations, deployment, and planning teams on regional requirements.
• Drive closure of partner action items and maintain reporting on progress, blockers, and dependencies.
• Act as the primary escalation point for partner technical issues affecting integration stability or service readiness.
• Coordinate incident resolution, root cause analysis, corrective actions, and recurring-issue follow-up.

Readiness and stakeholder support

• Define, track, and publish readiness KPIs aligned with regional conditions and integration milestones.
• Maintain accurate integration documentation, interface specifications, and technical deliverables.
• Provide readiness updates to leadership and regional stakeholder groups.
• Support partner meetings, workshops, pilots, pre-sales discussions, deployment sequencing, and launch planning.

Continuous improvement

• Recommend improvements to onboarding processes, readiness dashboards, documentation, and testing frameworks.
• Apply integration best practices while accommodating regional requirements and improving partner outcomes.

Education and experience

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, or a related field is required.
• Five to eight years of experience in telecom integration, partner technical operations, solution engineering, or network deployment is required.
• Experience with mobile network operators, telecom vendors, or network operators in the Middle East is required.
• Experience coordinating multi-market technical readiness or integration programs is required.

Preferred qualifications

• An advanced degree or specialised telecom certification is a plus.
• Satellite-enabled network integration experience, multi-vendor or multi-operator exposure, and regional regulatory familiarity are preferred.

Technology and capabilities

• Experience with telecom monitoring, diagnostics, signalling analysis, ITSM, ticketing, KPI dashboards, data visualisation, collaboration, and documentation tools.
• Jira, ServiceNow, Grafana, Kibana, Power BI, Confluence, and SharePoint are examples of relevant tools.
• Basic familiarity with Python or Bash is a plus.
• Strong stakeholder management, communication, cross-functional collaboration, structured problem solving, and attention to detail are required.

Working conditions

• The role may operate in a standard office or remote environment and requires extended computer use.
• Collaboration across Middle East and US time zones is expected.
• Travel within the region may be required for partner workshops, testing cycles, and integration reviews.