Partner Support Specialist

Responsibilities

• Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement
• Review and respond to internal escalation requests in a timely and accurate manner
• Perform data entry and process requests for Phil’s regional partners
• Contact partners to resolve issues that may impact a successful client, patient, or partner experience
• Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies
• Review script-level issues to ensure proper processes were followed and correct errors as needed
• Triage, resolve, and respond to order-related escalations and one-off requests
• Identify errors, understand operational workflows, and take action to unblock prescriptions
• Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support. What We’re Looking For
• Prior pharmacy technician experience or direct experience working with prescription-related workflows
• 2+ years of experience in administrative support, operations, customer support, or a related field
• Strong attention to detail with proven organizational and time-management skills
• Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently
• Willingness and ability to learn operational workflows and identify root causes quickly
• Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues
• Solid written, verbal, and interpersonal communication skills
• Ability to operate effectively in a fast-paced, evolving environment
• Comfortable with ambiguity and adaptable within a rapidly growing startup
• Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms