Partner Success Manager

General Summary:

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners.

Essential Duties & Responsibilities:

Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail

Researches, analyzes, and documents findings

May coach, review, and/or delegate work to other team members

Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal

Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business

Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs

Acts as an escalation point to drive resolution in a timely, proactive manner

Travels to partner locations and IT Nation events

Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team

Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations

Knowledge, Skills, and/or Abilities Required:

Ability to manage large projects and processes independently with limited supervision

Recognized subject matter expert of industry standards

Ability to situationally adapt and understand new technology/processes as per partner requirements

Strong knowledge of business processes cross-functionally

Ability to quickly grasp and distinctly explain technological and business concepts

Strong knowledge of the IT Service Provider market and business

Technical acumen and business management skills.

Educational/Vocational/Previous Experience Recommendations:

Bachelor’s degree required in related field or equivalent business experience

6+ years of relevant experience

Preferred: Master of Business Administration (MBA)

Preferred: 5+ years in SaaS industry

Working Conditions:

Remote or hybrid depending on location

30% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.