greenhouse
Partner Solutions Engineer
Glean
CAN
Mid · 5+ years experience
USD 200000-250000 / year
Discovered 1 weeks ago
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- Own the technical success of partners across onboarding, deep technical enablement, early production deployments, and scaled delivery motions.
- Lead hands-on technical trainings, deep dives, workshops, and co-build sessions for partner engineers, architects, consultants, and delivery teams.
- Help partners create repeatable service offerings, implementation packages, and reference architectures on top of Glean.
- Develop partner technical maturity over time so their teams can independently architect, implement, troubleshoot, and support Glean in production.
- Identify gaps in partner capability and work with Partner Managers, Product, Engineering, and Solutions teams to close them through programs, code, content, or product changes.
- Act as Glean’s technical representative within partner organizations, building strong relationships with partner technical leaders and helping them succeed with shared customers.
- Provide technical support and expertise for partner-led services and solutions, consulting when complexity is highest, especially around agent development, custom connectors, custom integrations, and platform extensibility best practices.
- Co-build reusable demos and workshops for partner-led solutions involving Glean Agents, Actions, APIs, Web SDK / embedded experiences, custom connectors, and broader extensibility patterns.
- Build prototypes, reference implementations, samples repos, services patterns, and reusable content that help partners move from concept to working deployment faster.
- Bring a strong bias toward execution and technical craftsmanship: this role should produce working outcomes, not just slideware or strategy recommendations.
- Capture field learnings from partner deployments and translate them into actionable feedback for Product and Engineering teams.
- Codify winning patterns into reusable assets such as implementation guides, architecture blueprints, code samples, workshops, and troubleshooting playbooks.
- Help define the next generation of partner competencies and services motions.
- Scale the function by turning bespoke field work into repeatable partner-facing and internal best practices.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- 5+ years of experience in a technical role such as: partner engineer, forward-deployed engineer, solutions architect, solutions engineer, consulting/professional services, or other related technical role.
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