Partner Performance Manager, CS Global Outsourcing
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Key skills for this role
Role Overview
Amazon seeks a Partner Performance Manager to drive partner success, operational excellence, and compliance. The role involves managing complex operations, implementing new programs, and collaborating with internal teams to positively impact customer experience. The ideal candidate has strong leader
Key Skills for This Role
Full Job Posting
Overview
Amazon seeks a Partner Performance Manager to drive partner success, operational excellence, and compliance. The role involves managing complex operations, implementing new programs, and collaborating with internal teams to positively impact customer experience. The ideal candidate has strong leader
Key Responsibilities
- Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyze and solve problems
- Support contact center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation
- Ensure compliance to Amazon security standards and develop business continuity plans and project manage new implementations
- Demonstrate ownership, not shying away from rolling up your sleeves to get things done
Basic Qualifications
- Bachelor's degree in management, business administration, economics, engineering, marketing
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience in client or vendor facing roles with a focus in relationship management and negotiation skills
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
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