Partner Operations Manager

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

As part of our Off-Street North America team, the Partner Operations Manager works as a cross-functional peer to the Partner Integrations Manager, owning the operational, financial, and data backbone of the partner and off-street portfolio. Reporting directly to the Head of Off-Street Partner Program, you will operate as a collaborative counterpart to members of the Off-Street Account Management and Partner teams to drive operational execution. You will manage and track partner revenue through dashboards and reporting tools, build and maintain queries to support data-driven decisions, and continuously improve and automate operational workflows to increase efficiency. Additionally, you will retain ownership of off-street area activation, signage order processing, and launch coordination, while partnering closely with internal teams on troubleshooting and monitoring Zendesk tickets to ensure partner-facing KPIs are consistently met.

Manage and track partner revenue performance through dashboards and reporting tools, building and maintaining queries to support revenue analysis and partner reporting.

Create ad hoc and recurring reports to answer revenue, performance, and operational questions from internal stakeholders, while proactively identifying trends or anomalies in partner revenue data.