Partner Manager - Enterprise Solutions

You hold the number. NRR and ARR across your GfW account portfolio are yours to grow. That means proactively identifying expansion opportunities (new employee cohorts, new geographies, new use cases), running renewal conversations with confidence, and knowing when to escalate vs. when to close independently.

You track adoption rates, seat growth, and health signals, and you act on them before they become problems. You define what a healthy GfW account looks like and hold that standard across your portfolio.

You maintain executive-level relationships (VP IT, CIO, CTO, CPO, Head of Procurement) alongside operational contacts. You run business reviews that feel strategic, not transactional. You're the person enterprise stakeholders call when something matters — not just when something breaks.

GfW is an early-stage product relative to Gigs core. You are an expert in the Product and understand how to track performance to a sophisticated degree. Your accounts will surface feature gaps, deployment friction, and new use cases. You feed those back into the product team with commercial context and specificity and you're part of shaping what GfW becomes, not just managing what it is today.

5–8 years in enterprise account management, strategic partnerships, or customer success, ideally in B2B SaaS, HR tech, managed mobility, or enterprise connectivity

Commercial ownership: you've personally held NRR, ARR, or renewal targets, not just been adjacent to them. We'll ask for specifics.

Stakeholder complexity: comfortable owning relationships with multiple senior buyers in large organisations (HR, IT, Procurement, Finance, C-suite), ideally across more than one function simultaneously

Product fluency: you don't need to be an engineer, but enterprise connectivity deployments require enough technical understanding to earn credibility with IT and procurement buyers

Clear, structured external communication: exec updates and business reviews are a core part of the role

AI-native working style: you default to AI to accelerate account research, prep, reporting and comms. This is a hard bar at Gigs — "occasionally use it for writing" is not the profile.

Stage fit: there is no playbook here. GfW is building in real time. You need to be comfortable running accounts without infrastructure, and comfortable building that infrastructure as you go.

A genuine interest in the product: Gigs is technical, and GfW sits at the edge of HR, IT, and telecom. Candidates who are curious about how it works — not just what it does — will go further.

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs , as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site . Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.