Partner Development Lead Manager - Android Enterprise

Obtain regular updates on Partner onboarding and validation status.

Communicate which Partners are ready to undertake training.

Obtain learning completion reports and update status trackers.

Highlight training compliance issues to the Business Development team.

Notify the Engagement team when Partners complete their validation journey.

Ensure Partners are aware of available resources and guide them on how to use them effectively.

Work with the Head of Business Development for the assigned region to obtain the list of P0/P1 Partners.

Regularly report Partner onboarding and validation status against regional targets.

Identify and highlight individual Partner account issues that require Business Development attention.

Obtain updates on Product Excellence validation.

Identify issues affecting validation progress and take appropriate remedial action.

Collect Partner feedback and escalate issues to the relevant teams.

Guide Partners toward resources such as:

Training

Product documentation

Knowledgebase articles

Discussion forums

Highlight relevant issues to the Business Development team.

Work with Solutions Engineering to review Partners’ ability to provide high-quality support to their customers.

Where issues are identified, guide Partners toward resources that can improve service delivery, including training, knowledgebase articles, support templates and discussion forums.

Bachelor’s Degree or equivalent professional experience

3–5 years of experience working with Channel Partner Programs with IT vendors

Preferred experience working within the mobility partner ecosystem, including:

Carriers

Device resellers

Device manufacturers

Enterprise mobility management vendors

Security vendors

Advanced spreadsheet knowledge, preferably Google Sheets:

Reporting

Charts

External data sources

Salesforce CRM:

Report creation

Salesforce navigation

High attention to detail

Excellent written and verbal communication skills

Strong time management