Part-Time Shift Leader

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we!

If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

As Shift Lead at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your workday, you

assist a neighbor in choosing the perfect toy for a lab who loves to fetch

stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom

show a fourth grader how to test the water in his fish tank

set an example for the other team members in delivering fantastic neighborly service

assist the store’s team leaders by reinforcing the daily operational procedures and performance expectations

…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

Shift Lead key responsibilities include:

Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood

Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite

Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors

Learning and performing back-office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations

Involvement in store recruiting, onboarding and team member development

Communicating opportunities to improve community engagement or store performance to the team leaders

Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks