Part-Time Sales & Guest Experience Trainer – Consultant

Schedule: 5 days/week, approximately 30 minutes–1 hour/day

Compensation: Fixed hourly rate, paid monthly

Metro Hospitality is seeking an experienced Sales & Guest Experience Trainer with a strong background in 5-star hotels, luxury hospitality, or premium guest services.

The consultant will train both our offshore Bangladesh team and U.S.-based team on professional guest handling, sales communication, difficult guest management, stress handling, and service excellence.

• Conduct short training sessions 5 days per week.
• Train teams on professional guest communication and hospitality standards.
• Teach techniques for handling difficult, angry, or demanding guests.
• Train employees on complaint resolution, de-escalation, and service recovery.
• Develop stress-management and emotional-control techniques.
• Provide training on sales, upselling, and cross-selling.
• Conduct practical role-plays based on real guest situations.
• Provide feedback and recommendations to improve team performance.

• Experience working in a 5-star hotel, luxury hotel, resort, or premium hospitality environment.
• Strong background in guest relations, hotel sales, front office, or hospitality operations.
• Hands-on experience handling international and high-expectation guests.
• Experience in training, coaching, or mentoring is preferred.
• Strong communication, sales, conflict-resolution, and guest-service skills.

Preferred backgrounds: Guest Relations Manager, Front Office Manager, Hotel Sales Manager, Guest Experience Manager, Hospitality Trainer, L&D Manager, or Hotel Operations Manager.

This is a temporary, project-based consulting position.

The engagement will end once the training project and objectives are completed.

Daily commitment: 30 minutes–1 hour

Frequency: 5 days per week

Payment: Fixed hourly rate, paid at the end of each month based on approved hours worked.

Pay: AED40.00 - AED100.00 per hour

Expected hours: 10.0 – 20.0 per week