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By Landmark is hiring a confident, phone-savvy communicator for our Event Inquiry Specialist role. This is an entry-level position focused on connecting with couples and clients who inquire about hosting events at our venues. You’ll be the first point of contact, responding to inbound leads via phone, text, and email to guide them through their initial planning steps and schedule venue tours.
While you’re not selling weddings, you are setting the tone for one of the most exciting parts of the planning process: choosing the perfect venue. If you're organized, quick on your feet, and enjoy guiding conversations, this could be the perfect fit.
By Landmark owns and operates iconic restaurants, boutique hotels, and event venues in New Jersey and Pennsylvania, including Liberty House, Hudson House, Stone House, Ryland Inn, Logan Inn, and Elkins Estate. We’re passionate about creating unforgettable experiences and that begins with the very first inquiry.
Respond promptly to wedding and event inquiries via phone, email, and text
Speak with couples and clients to understand their vision, preferences, and priorities
Schedule venue tours and guide leads to the best-fit Landmark property based on style, size, location, and availability
Actively recommend multiple Landmark venues when appropriate to increase tour bookings and help couples compare options
Use internal systems to log communication and manage appointment schedules
Follow up to ensure no lead falls through the cracks
Collaborate with our sales teams to ensure smooth transitions after a tour is booked
Skip the repetitive application forms
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2+ years of experience in customer service, phone-based communication, or scheduling
Strong phone presence, you enjoy connecting with people and can build rapport quickly
Quick learner who can absorb venue details and pivot conversations based on client needs
Comfortable managing multiple conversations and tasks at once in a fast-paced environment
Experience with email, texting platforms, CRMs, or scheduling tools
Self-motivated, detail-oriented, and comfortable working independently
Bonus points for call center experience
A confident communicator who thrives on the phone
Organized and energized by helping people take action
Interested in hospitality and love being part of a team that creates memorable experiences...
Operates upscale restaurants, boutique hotels, and event venues.
Visit company websiteJobs and hiring trendsPart-time
Entry · 2+ years experience
Hybrid
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