Part Time Customer Service Representative/Dispatcher

Ready to Trade Up to a better opportunity?

Fresh Air Heating & Cooling is looking for a Part Time Customer Service Representative / Dispatcher to join our team!

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can keep operations running smoothly behind the scenes.

We are looking for someone that can work only weekends.

• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Ongoing training, development & career growth opportunities
• Stable, family-owned company with strong team culture

• Make follow-up calls to customers from the prior day for quality assurance
• Contact maintenance customers to schedule service visits
• Call customer lists to promote services and special offers
• Respond to and follow up on customer reviews (positive and negative)
• Handle inbound calls and provide exceptional customer support

• Schedule and dispatch technicians to service calls efficiently
• Monitor technician routes and adjust schedules as needed
• Communicate clearly with technicians and customers regarding appointment updates
• Ensure all jobs are properly entered, tracked, and completed in the system
• Help optimize daily schedules to maximize productivity and customer satisfaction