Paraplanner (Solihull)

Purpose

Responsibilities

• Create clear standard advice reports covering new wrappers, pension, ISA and GIA transfers, and investment top-ups, ensuring recommendations are clearly articulated, suitable for the client’s circumstances, and compliant with regulatory and internal quality standards.
• Carry out detailed research and cashflow modelling using appropriate tools and assumptions to support financial planning recommendations, assess long‑term sustainability, and clearly demonstrate suitability for the client.
• Assist with accurate financial calculations, including Capital Gains Tax (CGT) and detailed cost comparisons, to support client recommendations and suitability assessments.
• Provide support and guidance to Level 1 Paraplanners and being prepared to take ownership of Statements of Suitability (SoS), withdrawal and fund switch recommendations when required to ensure workloads are appropriately shared across the team.
• Ensuring the accuracy, appropriateness, and timely delivery of all client communications, including emails, letters, and reports.
• Mentor and train Client Service Associates, actively sharing knowledge and best practice to ensure errors are minimised and the highest level of client service is delivered.
• Manage own workloads, ensuring the best client experience is provided.
• Ensure advice files are fully compliant and accurately maintained within our Practice Management System (Xplan).
• Liaise with third party stakeholders such as accountants, lawyers, and service providers where relevant to provide/obtain information for mutual clients.
• Participate in any projects and relevant business initiatives when required.
• Complete monthly compliance modules in timely fashion before deadlines.
• Continually look at ways to enhance operational systems and procedures to maximise efficiencies e.g. Xplan (practice management system).