Overnight Veterinary ER Client Service Representative – $1,000 Sign-On Bonus

• Veterinary experience or a minimum of 2 years of high-level customer service experience (experience in fast-paced, emotionally demanding environments strongly preferred)
• Self-motivated and able to work independently without constant supervision
• Skilled at multitasking and communicating clearly under pressure
• Strong attention to detail and confidence working with sensitive or confidential information
• Tech-savvy and quick to learn veterinary-specific software systems
• Professional demeanor with experience in de-escalating tense or emotional situations
• Flexible, adaptable, and eager to learn and grow in a fast-paced environment
• Availability to work weekends and holidays as part of a rotating schedule

This position follows a four-day, 10-hour overnight schedule, giving you three days off each week.

While schedules are not fixed, overnight hours remain consistent, and specific days may vary slightly to support the team and patient care.

Team members hired for this role will be scheduled exclusively for overnight shifts.

For those interested in additional hours, there may be opportunities to pick up extra shifts based on clinic needs.

Why Work at AAVEC?

At AAVEC, we know that veterinary medicine is a team sport—and we couldn’t do what we do without the dedication, talent, and compassion of our staff.

That’s why we work hard to create an environment where our people feel valued, supported, and inspired.

We’re not just co-workers—we’re a team, and we take care of each other like one.

From the front desk to the ICU, everyone plays a critical role in the care we provide.

And because we know this work is both meaningful and challenging, we make sure to recognize and celebrate our team throughout the year.

Here’s just a glimpse of what makes AAVEC a great place to be:

• Quarterly staff events & team-building activities (Staff Olympics, Pumpkin Decorating Contests, Secret Santa, and more)
• Celebrations for milestones, achievements, and everyday wins
• Festive hospital-wide decorations during Mardi Gras, Halloween, St. Patrick’s Day, and beyond
• Community giving on behalf of our team to causes like the SPCA, Breast Cancer Awareness, and Suicide Prevention
• A culture that prioritizes kindness, growth, and mutual respect

Whether you’re on the phones, supporting clients, or helping navigate emergencies, your work here truly matters—and we make sure you feel that every step of the way.

We offer a comprehensive benefits package designed to support and reward our team members:

• Competitive hourly pay (commensurate with experience)
• Four 10-hour shifts per week for improved work-life balance
• Shift differential for afternoons, evenings and overnight hours
• Holiday pay
• Medical, Dental, and Vision Insurance

• Referral Program

• 401(k) with employer match
• Generous employee pet care discount
• Company paid uniforms
• Opportunities for training and career development
• A close-knit, collaborative, mission-driven team

Join us and make a difference—one client, one pet, one moment at a time.