Overnight Customer Care Coordinator

This is a replacement vacancy.

Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff.

Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff.

This is a Part-Time Overnight shift, 10pm to 6am on weekdays & alternating weekends.

If the following statements sound like you, then you might make a great Customer Care Representative!

• I always provide the highest level of customer service.

• I have exceptional telephone etiquette.

• I can handle stressful and emotionally charged situations while maintaining a high level of customer service.

• I am a good listener, and can communicate well, both written and verbally.

• I have a strong desire to help others through public service.

• I have experience with multitasking in a busy environment.

• I am proficient with computers, and I have experience with Microsoft Office products.