rippling
Overnight Care Coordinator
Dialogue
Remote, CAN
Part-time
Entry
Remote
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Your role as Overnight Care Coordinator
- Reporting to Nicolas Beaudry, Manager, Care Coordination you will contribute to ensuring smooth continuity of care by acting as a reliable first point of contact during off-hours. You will support members by coordinating non-clinical needs, managing follow-ups, and ensuring the efficient transfer of clinical concerns to appropriate teams with professionalism and accuracy.
Your responsibilities
- Respond to member inquiries via chat and phone with professionalism and empathy, while managing expectations regarding timelines.
- Coordinate non-clinical care needs, including navigation and follow-ups, while ensuring complete and accurate documentation.
- Identify urgent situations or those requiring clinical escalation and route requests to the appropriate teams according to established protocols.
- Ensure high-quality shift transfers, highlighting priority cases and pending actions to maintain continuity of care.
- Execute operational administrative tasks rigorously, maintaining strict confidentiality of health information.
We would love to meet you if you possess
A proven track record of success and a clear preference for working exclusively on the overnight shift
Excellent communication skills and exemplary composure, even under pressure.
Sharp judgment and escalation discipline, with an ability to prioritize files effectively.
High reliability, autonomy, and the ability to manage multiple files simultaneously.
Proficiency in documentation tools and adherence to confidentiality requirements.
Adaptability in a rapidly evolving operational environment.
At Dialogue, your well-being is our priority.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Dialogue
Risk Manager
Montréal, CAN
Discovered 3 days agoFull-time
Member Success Coordinator
Montréal, CAN
Discovered 3 days agoFull Time, Contract
Mid-Market Account Manager
Montréal, CAN
Discovered 3 days agoFull-time
Full Stack Developer – Internship
Montréal, CAN
Discovered 3 days agoFull Time, Internship
Développeur(euse) Full Stack – Stage
Montréal, CAN
Discovered 3 days agoFull Time, Internship
Chargé(e) de comptes mi-marché
Montréal, CAN
Discovered 3 days agoFull-time
Coordonnateur(trice) de la satisfaction des membres
Montréal, CAN
Discovered 3 days agoFull Time, Contract
Gestionnaire de risques
Montréal, CAN
Discovered 3 days agoFull-time