Outlet Manager
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Key skills for this role
About the Role
Beach Rotana is seeking an ambitious Outlet Manager to oversee a restaurant, ensuring high customer satisfaction and quality service while meeting financial goals. The role requires a college/university degree graduate with at least two years of similar experience and strong food & beverage background.
Key Skills for This Role
Responsibilities
- Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
- Conduct regular training sessions with the assigned team in line with the departmental SOP’s.
- Evaluate the performance of the assigned team and initiate internal development and promotions.
- Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Handle the welcome and seating of arriving guests with the assistance of the Hostess.
- Maintain a professional and friendly relationship with the outlet patrons.
- Establish and update the outlet’s database of regular guests.
- Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards.
- Be actively involved in the outlets promotional activities.
Requirements
- College / university degree graduate
- Minimum of two years experiences in a similar role
- Computer literate
- Effective communication skills and an excellent command of written and spoken English
- Excellent presentation skills
- Solid food & beverage background
Full Job Posting
Job Description
- We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
- This position is based in Beach Rotana Hotel.
- As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals.
Key Responsibilities
- Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
- Conduct regular training sessions with the assigned team in line with the departmental SOP’s.
- Evaluate the performance of the assigned team and initiate internal development and promotions.
- Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Handle the welcome and seating of arriving guests with the assistance of the Hostess.
- Maintain a professional and friendly relationship with the outlet patrons.
- Establish and update the outlet’s database of regular guests.
- Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards.
- Be actively involved in the outlets promotional activities.
Education, Qualifications & Experiences
- You should be a college / university degree graduate with a minimum of two years experiences in a similar role.
- You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.
Knowledge & Competencies
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
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