Outbound Specialist, UAE
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Key skills for this role
About the Role
Supply Chain Permanent Job Description Key Responsibilities Outbound Order & Delivery Coordination Manage and arrange daily outbound deliveries, ensuring all orders in the system are fully processed and dispatched on time.
Key Skills for This Role
Full Job Posting
• Outbound Order & Delivery Coordination
- Manage and arrange daily outbound deliveries, ensuring all orders in the system are fully processed and dispatched on time.
- Monitor delivery progress, proactively following up with delivery partners and the 3PL warehouse team.
- Ensure accurate updating and confirmation of delivery status in SAP.
- Resolve delivery issues, delays, and exceptions promptly.
• Return Order & Rejected Delivery Management
- Process and track all return orders and rejected deliveries.
- Ensure all returned goods are physically received and recorded by the warehouse.
- Coordinate with delivery teams to investigate failed deliveries and document reasons.
• 3PL Invoice Validation
- Review and validate monthly invoices from 3PL providers based on the approved rate card.
- Highlight discrepancies and coordinate with 3PL and internal teams to resolve billing issues.
- Maintain accurate records of charges, credits, and reconciliations.
• Customer Communication & Support
- Communicate order and delivery status updates to customers via email or phone.
- Respond to customer inquiries related to delivery timelines, PODs, and returns.
- Ensure high levels of professionalism and timely customer support.
- Documentation & POD (Proof of Delivery) Handling
- Submit PODs to retailers through email or via their designated portals.
- Ensure all delivery documentation is complete, accurate, and properly archived.
- Assist in preparing reports related to delivery performance, returns, and exceptions.
Education & Experience
- Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
- 3–6 years of experience in logistics, outbound operations, order fulfillment, or similar roles.
- Experience working with 3PLs, delivery partners, or warehouse operations preferred.
Technical Skills
- Proficiency in SAP or other ERP systems (required).
- Strong MS Excel skills (VLOOKUP, filtering, basic formulas).
- Understanding of logistics operations, last-mile delivery, and warehouse workflows.
Key Competencies
- Strong attention to detail and accuracy.
- Excellent communication and coordination skills.
- Ability to multitask and manage operational priorities under tight timelines.
- Problem‑solving mindset with proactive follow‑up.
- Customer‑focused with service excellence orientation.
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